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Jenn Blunt

Product Manager

EDUCATION

Product Management

BrainStation | Certificate | 2022

Custom Theme Development: Shopify and WordPress

Juno College | Certificate | 2020

Full Stack Web Development

BrainStation | Diploma | 2018

Applied Photography

Sheridan College | Diploma | 2004

PROJECTS

Lead Product Manager

STYNEL | See Project

STYNEL was created as part of the BrainStation Product Management Certification. The app enables users to face their day confidently and with style.

It combines the user's Google Calendar and Weather info to aid in wardrobe planning. In a group, we worked through product development and created a fictional presentation for key stakeholders.

Key Skills Developed:

  • Problem Exploration
  • MVPs
  • Risk Management
  • User Testing
  • Iterative Product Development

Lead Product Manager

Mile1 Technologies | See Project

Mile1 is a concierge courier serving prestigious retail partners in Toronto.

Launched in 2018, Mile1 required a new design for its website to use the site to showcase to potential retail clients and as a tool to help secure funds.

After completing personas for retail partners and customers, I designed and developed all client-facing pages of the site and ensured that they would easily connect to the existing back end.

Key Results:

  • 25% Of current partners came directly from the website
  • 40% Increase in the delivery fee charged to partners
  • $500K Pre-seed round funding secured

Discovery+ User Experience Case Study | See Project

At the end of the trial period of the streaming service, I cancelled the subscription. I cancelled entirely because of User Experience, not the programs offered.

In this case study, I explored the root of my decision to cancel and tested possible solutions.

Key Skills Developed:

  • Problem Exploration
  • Product Analytics
  • Customer & Market Research
  • A/B Testing

SKILLS

  • Agile Methodologies
  • Problem Exploration
  • Customer & Market Research
  • Team Leadership
  • Product Planning
  • Product Analytics
  • Data Analytics
  • MVPs
  • Wireframing
  • User Testing
  • Go-To-Market Strategy
  • Pricing Strategy
  • Risk Management
  • Critical Thinking
  • Time Management
  • Communication
  • Photoshop
  • Web Development
  • Shopify Development
  • Delegation

SKILLS

  • Agile Methodologies
  • Problem Exploration
  • Customer & Market Research
  • Team Leadership
  • Product Planning
  • Product Analytics
  • Data Analytics
  • MVPs
  • Wireframing
  • User Testing
  • Go-To-Market Strategy
  • Pricing Strategy
  • Risk Management
  • Critical Thinking
  • Time Management
  • Communication
  • Photoshop
  • Web Development
  • Shopify Development
  • Delegation

Work Experience

Theme Support Specialist

We Are Underground | 2020 - 2021

  • Consulted with clients daily via email to understand user problems, run testing scripts, and ask probing questions to locate root causes.
  • Assisted new theme users on the initial set up of their shop using existing guides and customized suggestions.
  • Implement bug fixes and minor code edits to alleviate support issues.
  • Documented bug repair processes and helped streamline procedures for future technical support actions.

Freelance Web Developer

Jenn Blunt Web Development | 2019 - 2020

Key Project | Mile1 Technologies

  • Met with potential clients to assess each project’s technical requirements, goals, and scope.
  • Researched competitors, web design trends, and created target client personas to plan site design and UI.
  • Ensured completed site will connect with existing systems used by clients.
  • Completed projects within set timeline and on budget.

Rentals & Sales Assistant

B3K Digital | 2017 - 2018

Key Project | Select and Migrate to new Rentals Management software.

  • Collaborated with stakeholders to discover technical requirements and goals for new rental software.
  • Became the Subject-Matter Expert on chosen rental management software.
  • Planned the categorization and bundling of rental equipment to increase the efficiency and accuracy of rental bookings.
  • Created support easy to read colour-coded documents to use as a quick reference for rentals employees.

Founder & Lead Photographer

Acorn Photo Co. | 2014 - 2018

  • Managed client relationships from first contact and pre-sales discovery through shoot day and image selection
  • Designed and implemented the branding and social media content strategy, maintaining a 3.2% engagement rate between 2015 and 2017.
  • Created quarterly business plans and iterated on the plan monthly.

Assistant Store Manager

Eddie Bauer | 2010 - 2013

  • Analyzed daily sales and conversion to assure sales would reach the weekly target.
  • Completed weekly ranking of sales associates' sales results and created individual action plans.
  • Conducted formal and informal employee performance reviews.
  • Lead quarterly loss prevention workshops and weekly coaching sessions for associates.
© 2022 Jenn Blunt Product Management & Web Development
Education

Product Management

BrainStation | Certificate | 2022

Custom Theme Development: Shopify and WordPress

Juno College | Certificate | 2020

Full Stack Web Development

BrainStation | Diploma | 2018

Applied Photography

Sheridan College | Diploma | 2004

Projects

STYNEL | See Project

STYNEL was created as part of the BrainStation Product Management Certification. The app enables users to face their day confidently and with style.

It combines the user's Google Calendar and Weather info to aid in wardrobe planning. In a group, we worked through product development and created a fictional presentation for key stakeholders.

Key Skills Developed:

  • Problem Exploration
  • MVPs
  • Risk Management
  • User Testing
  • Iterative Product Development

Mile1 Technologies | See Project

Mile1 is a concierge courier serving prestigious retail partners in Toronto.

Launched in 2018, Mile1 required a new design for its website to use the site to showcase to potential retail clients and as a tool to help secure funds.

After completing personas for retail partners and customers, I designed and developed all client-facing pages of the site and ensured that they would easily connect to the existing back end.

Key Results:

  • 25% Of current partners came directly from the website
  • 40% Increase in the delivery fee charged to partners
  • $500K Pre-seed round funding secured

Discovery+ User Experience Case Study | See Project

At the end of the trial period of the streaming service, I cancelled the subscription. I cancelled entirely because of User Experience, not the programs offered.

In this case study, I explored the root of my decision to cancel and tested possible solutions.

Key Skills Developed:

  • Problem Exploration
  • Product Analytics
  • Customer & Market Research
  • A/B Testing
Skills
  • Agile Methodologies
  • Problem Exploration
  • Customer & Market Research
  • Team Leadership
  • Product Planning
  • Product Analytics
  • Data Analytics
  • MVPs
  • Wireframing
  • User Testing
  • Go-To-Market Strategy
  • Pricing Strategy
  • Risk Management
  • Critical Thinking
  • Time Management
  • Communication
  • Photoshop
  • Web Development
  • Shopify Development
  • Delegation
Work Experience

Theme Support Specialist

We Are Underground | 2020 - 2021

  • Consulted with clients daily via email to understand user problems, run testing scripts, and ask probing questions to locate root causes.
  • Assisted new theme users on the initial set up of their shop using existing guides and customized suggestions.
  • Implement bug fixes and minor code edits to alleviate support issues.
  • Documented bug repair processes and helped streamline procedures for future technical support actions.

Freelance Web Developer

Jenn Blunt Web Development | 2019 - 2020

Key Project | Mile1 Technologies

  • Met with potential clients to assess each project’s technical requirements, goals, and scope.
  • Researched competitors, web design trends, and created target client personas to plan site design and UI.
  • Ensured completed site will connect with existing systems used by clients.
  • Completed projects within set timeline and on budget.

Rentals & Sales Assistant

B3K Digital | 2017 - 2018

Key Project | Select and Migrate to new Rentals Management software.

  • Collaborated with stakeholders to discover technical requirements and goals for new rental software.
  • Became the Subject-Matter Expert on chosen rental management software.
  • Planned the categorization and bundling of rental equipment to increase the efficiency and accuracy of rental bookings.
  • Created support easy to read colour-coded documents to use as a quick reference for rentals employees.

Founder & Lead Photographer

Acorn Photo Co. | 2014 - 2018

  • Managed client relationships from first contact and pre-sales discovery through shoot day and image selection
  • Designed and implemented the branding and social media content strategy, maintaining a 3.2% engagement rate between 2015 and 2017.
  • Created quarterly business plans and iterated on the plan monthly.

Assistant Store Manager

Eddie Bauer | 2010 - 2013

  • Analyzed daily sales and conversion to assure sales would reach the weekly target.
  • Completed weekly ranking of sales associates' sales results and created individual action plans.
  • Conducted formal and informal employee performance reviews.
  • Lead quarterly loss prevention workshops and weekly coaching sessions for associates.